Support
Need a hand?
Match Up is a one-person project, so support goes straight to the developer who wrote the app. Expect a reply within two business days.
General help
Email support
Anything at all — questions about the program, your account, or the app not behaving.
Email supportSomething broke
Report a bug
Opens a pre-filled email. Include what happened, what you expected, and your iPhone and iOS version.
Report a bugIdeas
Request a feature
Feedback shapes what gets built next. Tell us what would actually help your training.
Request a featureDirect contact
One inbox for everything — support, bugs, feature ideas, privacy requests and anything else. Emailing from the address on your account makes account questions much faster to resolve.
FAQ
Common questions
Where do I get Match Up?
Match Up is on the App Store for iPhone. Download it, create an account and start training.
How do I reset my password?
Match Up accounts are email and password. Passwords are stored only as salted hashes, so nobody — including the developer — can look yours up; it can only be reset.
Email jonathanmahrtguyou@gmail.com from the address on your account and a password-reset link will be sent to it. If you started out as a guest and never added an email, add one in the app first — that gives your account a way back in, and your existing training history carries over.
How does my data get backed up?
Match Up is offline first. Sessions log straight to your phone, so a dead signal in the weight room never blocks a workout. When you're back on a connection, your data syncs up to your private cloud account automatically.
That means your training history is not trapped on one device. Sign in on a new iPhone and your profile, workout logs and saved workouts come back down. Signing out erases the local copy on the device — the cloud copy stays until you ask for it to be deleted.
Only your account can read your data; the database enforces that with row-level security. Full details are in the privacy policy.
How do I report or block someone?
Open their profile. Report sends the report to the team by email so it can be reviewed. Block hides you from each other — they can no longer find, follow or see you, and you won't see them.
How do I delete my account and all my data?
In the app, go to Me and choose delete account. Your account and everything attached to it — profile, workout logs, saved workouts, follows and shared workouts — are permanently deleted. This cannot be undone.
You can also email jonathanmahrtguyou@gmail.com from the address on your account and ask for deletion; it will be done within 30 days. Ask for an export first if you want to keep your history.
Can I get a copy of my training data?
Yes. Email jonathanmahrtguyou@gmail.com and you'll be sent a machine-readable export of everything stored under your account, free of charge, within 30 days.
Is Match Up on Android or iPad?
Not right now. Match Up is built for iPhone. If Android matters to you, say so in an email — demand is what decides what gets built.
Do I need a gym for the program?
The lift days assume access to standard equipment — barbell, dumbbells, bench, medicine ball and resistance bands. The SAQ days need open space and cones, and use a sled where available. If your setup is different, email and it can be talked through.
The app crashed. What should I send?
Use the bug report email and include what you were doing when it happened, your iPhone model and iOS version, and the app version. A screenshot or screen recording helps a lot. Crashes also send an anonymous diagnostic report automatically, so a rough timestamp is often enough to find it.
Note
Privacy
For what the app collects and how to access or delete it, read the privacy policy.